Returns & Exchanges

At ShopZaza, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel with tags still attached. If your new fashion find isn't a perfect fit, our easy exchange process ensures you get the style you truly desire.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the unworn items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.

• 3.
  Print and Ship

  Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.